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Frequently Asked Questions
Find answers to common questions
We offer a 14-day return policy on all items. Products must be in original condition with tags attached.
Digital downloads are delivered instantly by email after purchase.
If you order a USB edition, it will be prepared and shipped within 5 business days, with delivery in 7–12 days depending on your location. You’ll receive a tracking number once your order is dispatched.
Refunds are not available for digital downloads, as access to files constitutes full delivery.
USB editions may be refunded or replaced only if the product arrives damaged, defective, or unopened.
If you believe there’s an issue with your order, contact us at contact@izon-group.com, and our team will resolve it quickly and fairly.
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